Rights & Responsibilities of
Student Health Insurance Plan Members

If you are a member of the Student Health Insurance Plan (SHIP), University Health Services serves you in two ways: as your health care provider and as your health insurance plan. All of the rights and responsibilities of UHS patients apply to students enrolled in SHIP. In addition, as a SHIP member, you also have the following rights and responsibilities.

As a SHIP member, you have the right to:

• Understand How the Plan Works
• Request information, and have your questions answered, about:
  
  • The benefits of the Student Health Insurance Plan
  • The network of providers available to serve you at UHS and in the medical community
  • How to receive access to care, both at the Tang Center and off-campus
  • How to waive the plan if you have comparable major medical insurance coverage.
  • How to express grievances or provide suggestions concerning the plan.
• Receive Appropriate Access to Health Services
• Obtain authorization and payment for medically necessary services covered by the plan, including:
  
  • Coverage of emergency care services as specified in the plan.
  • Authorizations for visits to a specialist, based on an approved treatment plan.
  • Coverage for hospitalization as specified in the plan
• Receive a written "Notice of Privacy Practices" that explains how your protected health information will be used and disclosed.

You have the responsibility to:

• Learn About the Plan
  • Become knowledgeable about the covered benefits, limitations and exclusions of the Student Health Insurance Plan. Know and abide by the administrative and operational procedures of the plan.
• Meet Your Financial Obligations
  • Make a good-faith effort to meet your financial obligations under the plan, including paying premiums (included with your registration fees) and any co-payments.
• Be Open
  • Provide information relevant to your participation in the plan and use of plan benefits.
• Let Us Know How We're Doing
  • Use established complaint resolution procedures to address any concerns you may have about the plan
    

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